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Your Rights and Our Legal Commitments

Every account at skro88 operates under a clear set of legal terms that define your rights, your data, and how we handle disputes.

Malaysian Law AppliesData Protected by PolicyAccount Terms Clear and AccessibleContact Us Anytime

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How Our Legal Framework Protects You

skro88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

skro88 operates under jurisdiction-dependent terms — your access and the enforceability of these terms depend on the laws of your local jurisdiction, including Malaysia's applicable regulations. By creating an account, you confirm that you are accessing the platform where local law permits you to do so.

1
Our terms cover account eligibility, permissible use, dispute resolution, and the limits of our liability. We update these terms when regulations change, and we notify you through your registered contact details before material changes take effect. All transactions processed through Touch 'n Go, GrabPay, Boost dan
2
FPX are also subject to the terms of those respective payment providers, which sit alongside — and do not replace — our own account terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have questions about your rights under our terms, want to flag a compliance concern, or need to request changes to your account data, our…

DATA AND ACCOUNT SECURITY

Inside skro88: How We Handle Your Data

Your account data is held securely and accessed only for the purposes described in our privacy policy.

Data Handling

Personal data collected at account registration is stored on secured servers and used only for account management, transaction processing, and legal compliance. We do not share it with advertisers or unrelated third parties.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the platform performs. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Accounts are protected by password encryption and optional two-factor verification. If you suspect unauthorised access, contact us immediately through live chat so we can suspend and secure your account within minutes.

Data Retention

We keep account and transaction records for the period required under Malaysian financial and anti-money-laundering regulations. When the retention period expires, records are deleted or anonymised in line with our stated policy.

Your Right to Access

You may request a copy of the personal data we hold on your account at any time by emailing our support team. We will provide the relevant records in a readable format within the timeframe required by applicable law.

Requesting Changes

If any data we hold about you is inaccurate, you have the right to request a correction. Submit your request through email or live chat, quoting your account reference, and our team will action it within five working days.

Common Questions About Our Terms and Policies

Below are the questions we hear most often about our legal terms, privacy practices, and account rights. If your question is not covered here, reach out through live chat or email and we will point you to the relevant section of our policy.

Your account access and the enforceability of our terms depend on your local jurisdiction. Where Malaysian law permits access, Malaysian consumer and data protection considerations inform how we manage your account and handle disputes.

Email our support team with your account reference number and a data access request. We will compile the relevant records and send them to your registered email address within the timeframe required by applicable law.

You may request deletion of data we are not legally required to retain. Some records — such as transaction histories needed for regulatory compliance — must be kept for a defined period before deletion or anonymisation can proceed.

We notify you by email or in-account message before any material change takes effect. Continued use of your account after the notice period means you accept the updated terms. You may close your account if you do not accept the changes.

Transactions via those payment channels are subject to both our account terms and the individual terms of each provider. Our policy governs the account relationship; each payment provider governs the transfer itself under their own published terms.

Submit your dispute in writing through our email support channel, quoting your account reference and the decision you are challenging. Our compliance team will review the case and respond with a formal outcome within five working days.

You are responsible for confirming that accessing skro88 is permitted under the laws of your jurisdiction before opening an account. We make this explicit in our terms, and access is intended only where local law permits it.

Your Rights and Our Legal Commitments

Reach Our Legal and Compliance Team

Inside skro88: How We Handle Your Data

Data Handling

Cookie Policy

Account Security

Data Retention

Your Right to Access

Requesting Changes

Common Questions About Our Terms and Policies

01 Do Malaysian laws apply to my skro88 account?

02 How can I get a copy of the data skro88 holds on my account?

03 Can I ask skro88 to delete my personal data?

04 What happens if the legal terms change after I open an account?

05 Are my Touch 'n Go, GrabPay, Boost dan FPX transactions covered by your terms?

06 How do I raise a formal dispute about an account decision?

07 Who is responsible for verifying that access is permitted in my location?

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